Return & Refund Policy
This Return & Refund Policy explains how returns, exchanges, and refunds are handled for online purchases made through https://lisboncourttailoring.com/.
By placing an order on our website, you agree to the terms below.
1. Business Information
Lisbon Court Tailoring & Clean
9320 W Lisbon Ave UNIT 2, Milwaukee, WI 53222, United States
Email: support@lisboncourttailoring.com
Phone: (+1) 414-463-4520
2. Return Window
We accept eligible returns within:
30 days of delivery
To qualify for a return, the return request must be submitted within 30 days from the date the order was delivered.
Returns requested after 30 days of delivery may not be accepted.
3. Return Eligibility
To be eligible for a return, items must be:
- Unworn
- Unused
- Unwashed
- Undamaged
- Free from stains, odors, pet hair, makeup marks, deodorant marks, or signs of wear
- Returned with original tags, labels, packaging, and accessories when applicable
Items that do not meet these conditions may be refused or may not qualify for a full refund.
4. Non-Returnable Items
The following items are not eligible for return:
- Items that have been worn, used, washed, altered, damaged, or stained
- Items missing original tags, labels, packaging, or accessories
- Final sale or clearance items, if clearly marked as final sale at the time of purchase
- Gift cards
- Custom, personalized, or altered items
- Tailoring, alteration, repair, or garment cleaning services after the service has been completed
- Items returned without contacting us first
5. How to Start a Return
To start a return, please contact us at:
support@lisboncourttailoring.com
Please include:
- Your order number
- Your full name
- The email address used at checkout
- The item you want to return
- The reason for the return
- Photos of the item, if the item is damaged, defective, or incorrect
After reviewing your request, we will provide return instructions.
Please do not send items back without contacting us first. Unauthorized returns may be delayed, refused, or returned to the sender.
6. Return Address
Eligible returns should be sent to:
Lisbon Court Tailoring & Clean
9320 W Lisbon Ave UNIT 2, Milwaukee, WI 53222, United States
Please contact us before shipping your return so we can confirm the return is eligible and provide any necessary instructions.
7. Return Shipping Costs
Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.
If the return is due to customer preference, sizing choice, change of mind, or ordering the wrong item, the customer is responsible for return shipping.
If the item arrived damaged, defective, or incorrect, please contact us within 7 days of delivery so we can review the issue and provide the next steps.
Original shipping fees are non-refundable unless the return is caused by our error, such as sending the wrong item or a defective item.
8. Damaged, Defective, or Incorrect Items
Please inspect your order after delivery.
If your item arrives damaged, defective, or incorrect, contact us within: 7 days of delivery
Email us at:
support@lisboncourttailoring.com
Please include:
- Your order number
- Your full name
- A clear description of the issue
- Photos of the item
- Photos of the packaging, if applicable
After reviewing the issue, we may offer a replacement, return, or refund when eligible.
9. Exchanges
We may offer exchanges for eligible items depending on product availability.
If you need a different size or item, please contact us at:
support@lisboncourttailoring.com
If the requested item is unavailable, you may return the eligible item according to this policy and place a new order.
Customers are responsible for return shipping costs for exchanges requested due to size preference, change of mind, or ordering the wrong item.
10. Refund Process
Once we receive your returned item, we will inspect it to confirm that it meets our return eligibility requirements.
If the return is approved, the refund will be issued to the original payment method used at checkout.
Refunds are typically processed within:
5–10 business days
Please note that your bank, credit card company, or payment provider may require additional time to post the refund to your account.
11. Partial Refunds or Refused Returns
We may issue a partial refund or refuse a return if:
- The item is returned used, worn, washed, altered, damaged, stained, or with odors
- The item is missing tags, labels, packaging, or accessories
- The item is returned after the 30-day return window
- The return was shipped without contacting us first
- The returned item does not match the original order
- The item is not eligible for return under this policy
If a return is refused, the customer may be responsible for the cost of shipping the item back.
12. Order Cancellations
If you need to cancel an order, please contact us as soon as possible at:
support@lisboncourttailoring.com
We can only cancel an order if it has not yet been processed or shipped.
Once an order has been processed or shipped, it cannot be canceled. After delivery, eligible items may be returned according to this policy.
13. Tailoring, Alteration, Cleaning, and Custom Services
Lisbon Court Tailoring & Clean may provide local tailoring, alteration, repair, and garment cleaning services.
Completed services are generally non-refundable once the service has been performed.
If you have a concern about a completed service, please contact us so we can review the issue and provide reasonable support when appropriate.
Custom, personalized, or altered items may not be eligible for return unless there is a confirmed issue caused by our error.
14. Shipping Policy
Shipping times, shipping fees, tracking, lost packages, and delivery issues are explained in our Shipping Policy.
Please review the Shipping Policy before placing an order.
15. Contact Us
For return, refund, exchange, or cancellation questions, please contact us:
Lisbon Court Tailoring & Clean
9320 W Lisbon Ave UNIT 2, Milwaukee, WI 53222, United States
Email: support@lisboncourttailoring.com
Phone: (+1) 414-463-4520
Working Hours: Tuesday – Friday, 10:00 AM – 05:00 PM (CST)