Shipping Policy
This Shipping Policy explains how online orders are processed and shipped by Lisbon Court Tailoring & Clean through our website: https://lisboncourttailoring.com/.
By placing an order on our website, you agree to the shipping terms below.
1. Business Information
Lisbon Court Tailoring & Clean
9320 W Lisbon Ave UNIT 2, Milwaukee, WI 53222, United States
Email: support@lisboncourttailoring.com
Phone: (+1) 414-463-4520
2. Shipping Area
We currently ship online orders within the United States only.
At this time, we do not offer international shipping.
We may not be able to ship to certain restricted locations, freight forwarding addresses, P.O. Boxes, or addresses that shipping carriers cannot service.
3. Order Cut-Off Time
Our daily order cut-off time is:
5:00 PM CST
Orders placed before 5:00 PM CST on a business day may begin processing on the same business day.
Orders placed after 5:00 PM CST, on weekends, holidays, or outside our business days will begin processing on the next available business day.
4. Order Processing Time
Orders are typically processed within:
1–3 business days
Our order fulfillment days are:
Tuesday – Friday
Business days exclude weekends, holidays, and days when our store is closed.
Processing time means the time needed to confirm the order, prepare the item, inspect the item, package the order, and hand it to the shipping carrier.
5. Shipping Transit Time
After an order has been processed and shipped, standard shipping transit usually takes:
5–8 business days
Carrier shipping days are generally:
Monday – Friday
Transit time may vary depending on the destination, carrier service, weather, holidays, high-volume shipping periods, or other delays outside our control.
6. Total Estimated Delivery Time
The total estimated delivery time is:
6–11 business days
This includes:
- 1–3 business days for order processing
- 5–8 business days for shipping transit
Please note that delivery dates are estimates and are not guaranteed.
7. Shipping Cost
We charge a flat-rate standard shipping fee of:
$8.00 per order
The shipping cost will be displayed at checkout before you complete your purchase.
8. Shipping Carriers
Orders may be shipped through available U.S. carriers such as:
- USPS
- UPS
- FedEx
- Other reliable shipping services
The carrier used for each order may vary depending on destination, service availability, and shipping conditions.
9. Order Confirmation
After placing an order, you should receive an order confirmation email at the email address provided during checkout.
Please review your order confirmation carefully and contact us as soon as possible if any information is incorrect.
10. Tracking Information
Once your order has shipped, you may receive a shipping confirmation email with tracking information, if tracking is available for your shipment.
If you have not received tracking information or need help checking your order status, please contact us at:
support@lisboncourttailoring.com
Please include your order number and the email address used at checkout.
11. Incorrect or Incomplete Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please make sure your name, street address, apartment or unit number, city, state, ZIP code, phone number, and email address are correct before submitting your order.
If you entered an incorrect or incomplete address, contact us as soon as possible at:
support@lisboncourttailoring.com
We will try to help if the order has not yet been processed or shipped. However, we cannot guarantee that address changes can be made after an order has been placed.
Lisbon Court Tailoring & Clean is not responsible for lost, delayed, returned, or undeliverable packages caused by incorrect or incomplete shipping information provided by the customer.
12. Lost, Delayed, or Missing Packages
If your package is delayed, lost, or appears to be missing, please contact us at:
support@lisboncourttailoring.com
We will review your order information and help you with the next steps.
If the tracking information shows that the package was delivered but you did not receive it, please first check:
- Your mailbox or delivery area
- Front desk, reception, or building office
- Household members
- Neighbors
- Local carrier office
In some cases, customers may need to contact the shipping carrier directly for delivery investigation.
13. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at:
support@lisboncourttailoring.com
Please include:
- Your order number
- Your full name
- A description of the issue
- Clear photos of the damaged, defective, or incorrect item
- Photos of the packaging, if applicable
After reviewing your request, we will provide instructions for the next steps, which may include a replacement, return, or refund when eligible.
14. Split Shipments
In some cases, items from the same order may be shipped separately.
If your order is split into multiple shipments, you may receive more than one package or tracking number.
You will not be charged additional shipping fees for split shipments caused by our fulfillment process.
15. Order Changes and Cancellations
If you need to change or cancel an order, please contact us as soon as possible at:
support@lisboncourttailoring.com
We can only change or cancel an order if it has not yet been processed or shipped.
Once an order has been processed or shipped, it cannot be canceled. After delivery, eligible items may be returned according to our Return & Refund Policy.
16. Returns
Return shipping terms are explained in our Return & Refund Policy.
In general, eligible items may be returned within the return period stated in that policy. Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.
17. Contact Us
For shipping questions, order status, tracking support, or delivery issues, please contact us:
Lisbon Court Tailoring & Clean
9320 W Lisbon Ave UNIT 2, Milwaukee, WI 53222, United States
Email: support@lisboncourttailoring.com
Phone: (+1) 414-463-4520
Working Hours: Tuesday – Friday, 10:00 AM – 05:00 PM (CST)